Complaint handling

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Complaint Handling Procedures

Procedures and methods followed to receive and process consumer complaints

All consumer complaints are received within one business day and are processed as follows:

1

Sales Complaints

Processed within two business days of submitting the complaint.

2

Warranty and Maintenance Complaints

Processed by the customer delivering the product to one of the maintenance branches in the Kingdom. Processing takes a maximum of fourteen business days for faults covered by the warranty, excluding the period for delivery of spare parts from the manufacturer, as well as official holidays and vacations.

3

Other Brands

Customers must contact the authorized maintenance centers directly from the local agent.

Note: All complaints are received and processed according to approved quality standards to ensure customer satisfaction.

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